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Rise In Real-Time Engagement Evaluation

Rise In Real-Time Engagement Evaluation

by Eric Vidal | Mar 12, 2018 | Community, Customer Service, Management

In today’s data-driven business environment, engagement evaluation tools traditionally reserved for measuring customer engagement are being applied to performance management systems, succession planning initiatives, and change management strategies. Employees want...
Equipping Employees For Customer Experience

Equipping Employees For Customer Experience

by Carlos Hidalgo | Aug 4, 2017 | Customer Service

B2B customer experience continues to be center stage with a majority of corporate executives listing this is one of their strategic initiatives for 2017. However, fewer than 15% of B2B marketers (those most often charged with customer experience initiatives) state...
Always Over-Deliver What You Market To The World

Always Over-Deliver What You Market To The World

by Cheval John | May 7, 2015 | Customer Service, Marketing

Everyone was waiting for years for Floyd Mayweather and Manny Pacquiao to fight each other. They felt that it would help the sport of boxing to have a sort of a renaissance from its glory days. Mayweather was considered one of the most decorated boxers of his...
It’s Social Media, Not Sales Media

It’s Social Media, Not Sales Media

by Cheval John | Apr 30, 2015 | Customer Service, Social Media

You receive an invitation from someone to be your friend on a social media platform (Twitter, Facebook, LinkedIn,etc). You accept the invitation and feel good about it. Immediately, you receive a message talking about liking their Facebook page, visiting their website...
What Businesses Can Learn From Target’s Failure In Canada

What Businesses Can Learn From Target’s Failure In Canada

by Cheval John | Apr 23, 2015 | Business and Leadership, Customer Service, Leadership

The main goal for businesses is to make a profit. If they don’t make money, then everyone suffers. And even if they do make money, the only question is did they achieve their success the right way? Target shut down operations in Canada earlier this year due to...
You Can’t Do “Business As Usual” In The Modern Day Workplace

You Can’t Do “Business As Usual” In The Modern Day Workplace

by Cheval John | Apr 2, 2015 | Business and Leadership, Customer Service, Social Media

Here are two scenarios that anyone can probably relate to. A person sees a position for a management trainee position at one of the largest retailers in the world at their alma mater’s career services website. They go to the link of the retailer’s website...
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