by Tamara McCleary | Jan 22, 2015 | Business and Leadership, Customer Service, Social Media, Uncategorized
Welcome to Part 4 of my blog series on Going From Good to GREAT. If you haven’t read Part 1:Creating Core Values in the Relationship Economy, Part 2: Engage an Effective Vision or Part 3: Validate Your Employees yet, I recommend that you read it for a little...
by Hessie Jones | Dec 5, 2014 | Customer Service
Everyone at some time or another has worked on the service side of the business – trying to manage the client’s expectations while, many times, acquiescing to their demands, just to make them happy. Smaller companies and start-ups, whose customers are everything...
by Brian Fanzo | Oct 14, 2014 | Customer Service
So it’s time to stop complaining that you’re not getting the feedback you want… It’s time to start listening utilizing this big data problem to empower your team to make more strategic decisions, that not only create better customer experiences but start shifting the focus from creating products and services that you think customers want, to creating everything you know the customers need.
by Brian Fanzo | Aug 29, 2014 | Customer Service
Although employee advocacy programs, social business solutions and digital marketing leaders talk about the importance of community are they willing to do what is necessary to establish a community or will they force managers to create networks and implement software...
by Daniel Newman | Jun 2, 2014 | Customer Service
We all know the statistic in one way, shape or form: It costs five, six or even seven times more to acquire a new customer than it does to retain one. While the actual cost difference between acquisition and retention may alter slightly depending on which study you...
by Daniel Newman | May 16, 2014 | Customer Service
You just finished your annual sales meeting and among the highest items of importance on your list was to attain new customers. While a terrific idea, it’s not a unique one. Just about every business leader has figured out that sales has changed a bit in the past few...
by Daniel Newman | Apr 16, 2014 | Customer Service
The world is moving so fast. You go to bed and things are one way only to wake up to something else. If you are a sales pro you know what I mean. Whether it is a changing deal, a new competitor or something that completely disrupts the market, we are in a changing...
by Daniel Newman | Feb 21, 2014 | Customer Service
All companies claim that customer support is a top priority, but how many are reinforcing these steps to create better experiences? An average customer experience may be worse than a bad one. If your company delivers a bad experience, at least it...
by Daniel Newman | Feb 14, 2014 | Customer Service
Let’s review some hot and not-so-hot items in the world of technology. Hot: Cloud Not: On Premise Software and Hardware Solutions Hot: Software as a Service (SaaS) Not: Perpetual License Based Software Hot: Bring Your Own Device (BYOD) Not: Appliances and Use Specific...
by Daniel Newman | Jan 31, 2014 | Customer Service
Being a “business partner” to customers makes a nice sound bite, but here’s how it actually works. It comes down to creativity. Not just being creative for the sake of being creative; rather, becoming the business partner that brings value back to...
