The Customer is NOT Always Right!

The Customer is NOT Always Right!

Everyone at some time or another has worked on the service side of the business – trying to manage the client’s expectations while, many times, acquiescing to their demands, just to make them happy. Smaller companies and start-ups, whose customers are everything...
Want Feedback? Shut UP and Listen!

Want Feedback? Shut UP and Listen!

So it’s time to stop complaining that you’re not getting the feedback you want… It’s time to start listening utilizing this big data problem to empower your team to make more strategic decisions, that not only create better customer experiences but start shifting the focus from creating products and services that you think customers want, to creating everything you know the customers need.