by Carlos Hidalgo | Aug 4, 2017 | Customer Service
B2B customer experience continues to be center stage with a majority of corporate executives listing this is one of their strategic initiatives for 2017. However, fewer than 15% of B2B marketers (those most often charged with customer experience initiatives) state...
by Carlos Hidalgo | Jul 21, 2017 | Employee Advocacy
What does it mean to “empower employees” and why is it so important to delivering customer experience? Why should organizations go beyond enabling and equipping their employees, but also take the steps necessary to empower their employees to deliver on the promise of...
