Let’s explore mobile apps, cybersecurity, and customer service practices as they apply to the future of digital banking.
Companies like Amazon, Google, Microsoft, and Salesforce have pledged money and created new programs to increase upskilling initiatives.
Services and sustainability investments make a difference in the environment and the world are becoming an increasingly larger part of the CX conversation.
As we turn to AI to do more tasks for us, the need for emotional intelligence has never been greater. How and why companies must strike the right balance between empathy and technology–especially as it relates to the use of AI.
We’ve talked a lot about how AI could take jobs, but it actually looks like AI is the new job creator. Here are the implications of this development.
To help companies decide whether this approach to technology is something they should consider, we’ve put together an in-depth look at the pros and cons of a BYOD policy.
AI is touching every aspect of our lives, even education is being shaped by the influence of AI. Here is a look at how machine learning is having an impact on human learning.
Let’s take a look at how smart employers are already leveraging IoT technology to enrich their workplace.
Will AI education take off in the next few years? Let’s examine this potential new standard in learning and what it can mean for the future of work.
So, what should you be thinking about as we head into 2020? Which automation predictions should you take seriously, and which should you ignore? Let’s examine.