One of the core principles of digital transformation is that it is meant to improve customer experience. True success lies in a company’s ability to make customer’s lives better—whether those customers are buyers, patients, students, or otherwise. Digital transformation for good. It’s the next big thing in 2020.
In the CX era, the role of IT teams is changing. No longer can they sit behind firewalls and just manage cyber security. Let’s take a look at what the new role entails.
Human and Machine partnerships will be about augmenting human potential to make people more productive and customer experiences better. Let’s take look at how augmenting humans will drive the next wave of digital transformation.
Depending where your company is in digital transformation, you may have a lot of work to do to prepare your employees for the future of work. Here are some tips to help.
Some businesses haven’t fully embraced the digital transformation. Here’s a roadmap for those feeling behind the curve on digital transformation laggards.
Digital transformation is revolutionizing every industry. We are revisiting the top digital transformation trends for entertainment and media for 2020.
Taking a look into the biggest digital transformation trends in manufacturing for the year 2020 including IoT, 5G, Predictive Analytics and more.
Robotic Process Automation is poised to take off. Let’s look at how businesses use RPA to move forward.
We are exploring the most significant digital transformation trends that will impact business and our lives in 2020.
How is AI changing the way we consume fast food? With new capabilities to automate, mine and leverage data and improve customer experience, AI is having a big impact on the fast food industry. Let’s explore a few fast food industry tech trends.