Human + Machine partnerships are becoming even more critical and seeing greater investment and adoption as COVID-19 forces companies to innovate and digitally transform businesses faster to stay profitable and meet customers where they are.
Every year, I make my predictions for 10 of the biggest trends in digital transformation. With COVID-19, we saw massive change in a short period of time. In this post we look back at the predictions for 2020, and how the pandemic impacted the adoption of new tech and digital trends.
Companies like Amazon, Google, Microsoft, and Salesforce have pledged money and created new programs to increase upskilling initiatives.
Services and sustainability investments make a difference in the environment and the world are becoming an increasingly larger part of the CX conversation.
One of the most important elements of any effective analytics program is its guiding set of principles. Exploring 4 key principals to build a better analytics team.
As we turn to AI to do more tasks for us, the need for emotional intelligence has never been greater. How and why companies must strike the right balance between empathy and technology–especially as it relates to the use of AI.
As more workers are now working at home, companies need to think about protecting data and the systems that are required to do so. Here are 5 tips for protecting data in the time of work from home and COVID-19.
As companies look to lean towards more AI adoption, better planning will be a critical requirement. Let’s take a look at what we can expect.
A few months ago, Big Tech was not doing so well. But then COVID-19 changed the storyline. Are we watching a Big Tech revival?
Zoho is taking a bold stance on privacy that will set them apart from other B2B vendors. Will their gamble pay off? Let’s explore.