by Daniel Newman | Sep 3, 2020 | Digital Transformation
Around this time last year, I made my annual digital transformation trends predictions. Here we are, a year later, still dealing with a global pandemic that has upended literally every industry. While I am currently working on a new list of digital transformation...
by Daniel Newman | Jul 16, 2020 | Digital Transformation, Innovation
As we turn to AI to do more tasks for us, the need for emotional intelligence has never been greater. This was true even before coronavirus took hold. Now, imagine how important emotional intelligence is in creating environments where leaders must manage employees who...
by Daniel Newman | Apr 30, 2020 | Digital Transformation
One of the core principles of digital transformation is that it is meant to improve customer experience. But at the end of the day, humans are … wait for it … humans. Which means successful digital transformation isn’t just a company’s ability to earn customer...
by Daniel Newman | Apr 23, 2020 | Digital Transformation
There’s a lot more to IT than keeping the company online. At least, now there is. In the CX era, it’s no longer enough for IT teams to sit back behind firewalls and answer fix-it tickets for their teams. The changing role of IT in the CX era is one in which nearly 30...
by Daniel Newman | Mar 9, 2020 | Digital Transformation
When it comes to digital transformation, humans—believe it or not—play an integral role. In fact, companies that make strong use of the combined human/machine workforce have a far greater chance of success in digital transformation. Accenture calls these combined...
by Daniel Newman | Jan 22, 2020 | Digital Transformation, HR Technology
The future of work is here. No longer are today’s businesses wondering what the future of business will look like. We know. And depending where your company is in digital transformation, you may have a lot of work to do to prepare your employees for the future of...