In the CX era, the role of IT teams is changing. No longer can they sit behind firewalls and just manage cyber security. Let’s take a look at what the new role entails.
Despite the best intentions, many companies report trouble with their upskilling programs. The following are some lessons for companies in the midst of an upskilling crisis.
Are the weak links in the gig economy being forced to the surface thanks to the coronavirus? Designed to be agile and dynamic, it still relies, ultimately, on people. And if those people aren’t being taken care of, the industry as a whole could fall apart.
Companies are seeing how employees can still be productive working from home, which begs the question: Will COVID-19 push the future of work forward?
We’ve talked a lot about how AI could take jobs, but it actually looks like AI is the new job creator. Here are the implications of this development.
Many people tend to think of AI as purely an automation technology, but that just skims the surface of what these tools and techniques can do for us.
Human and Machine partnerships will be about augmenting human potential to make people more productive and customer experiences better. Let’s take look at how augmenting humans will drive the next wave of digital transformation.
Will AI education take off in the next few years? Let’s examine this potential new standard in learning and what it can mean for the future of work.
Building creative IT teams isn’t a one-and-done thing and one single approach won’t work for every team member. Here’s what you need to know.
The combination of the SaaS business model and AI services could help bring AI as a service to the masses without a heavy price tag.