by Daniel Newman | Apr 23, 2020 | Digital Transformation
There’s a lot more to IT than keeping the company online. At least, now there is. In the CX era, it’s no longer enough for IT teams to sit back behind firewalls and answer fix-it tickets for their teams. The changing role of IT in the CX era is one in which nearly 30...
by Daniel Newman | Apr 18, 2019 | Digital Transformation
Some companies think digital transformation is about efficiency—saving time and money, beating competitors to market, and wooing customers with fancy apps and tech bling. They’re wrong. As I’ve said for years now, digital transformation is about one thing: improving...
by Daniel Newman | Sep 17, 2018 | HR Technology
The future of artificial intelligence cannot be successful without the development of automation. These two processes work together, promising to increase productivity and efficiency in the workplace. At the same time, many worry about the loss of jobs — and potential...
by Shelly Kramer | Aug 27, 2018 | HR Strategy
I ran across an infographic in a Forbes article recently, exploring the 10 stats linking employee experience to customer experience. It really is a thing, you know—employee experience impacts customer experience, in more ways than you might realize. When companies...
by Daniel Newman | Jun 21, 2018 | Management
Change is just about the only thing we can count on in digital transformation. Disruption is coming at businesses from every direction in today’s ecosystem, and those companies who aren’t prepared to duck and weave to survive it won’t survive. Studies show that more...