Everyone could use more time in their day, but getting more than 24 hours out of it just isn’t going to happen. So what’s the next best thing? Reducing the amount of work you have to do on your own…and it turns out technology can help with this. More specifically, if you’re looking for a way to get more done in less time when it comes to recruiting new employees or improving the productivity of existing employees, chatbots have you covered. If you haven’t tried out chatbots in the workplace yet, here are some ways they’re already helping companies get more done in their day on a regular basis.
If you’re not used to the idea of AI and chatbots in the workplace, read this to learn more: Interview with a Chatbot: The Future of AI and HR
How Chatbots Can Help Recruit New Employees
The recruiting process can be lengthy and expensive for the HR department, and tiring for candidates. So any tool that can cut down on the time, effort, and costs involved in recruitment is helpful. That’s why usage of the chatbot has been increasing in popularity in recent years. So what is it, and what can it do? For starters, a recruitment chatbot is software that is supposed to mimic how a human recruiter would talk to candidates online. Basically, its job is to use tools—including email, text messages, social media, software, and apps like Slack—to communicate with candidates for a job.
During those conversations, chatbots in the workplace can gather basic information and documents from candidates, screen their skills and experience to determine if they’d be a good fit for the job, and then rank the candidates. They can also answer questions candidates might have during the recruiting process. Finally, they can schedule interviews before passing the rest of the recruitment process to humans.
If you think this is a lot of work to be done by AI, you’re right. Chatbots can complete up to about 80 percent of the primary recruiting activities at the average company, saving both money and time. This way, the humans in the HR department can focus on getting to know the candidates who pass the chatbot’s initial screenings. Granted, chatbots will likely never entirely replace humans in the recruitment process, but they can save them a lot of time so they have a chance to consider many more job applicants than in the past.
Check out more tips on using technology to get more done when hiring new employees: Getting Ahead of the Competition with Recruiting Automation
How Chatbots in the Workplace Can Boost Productivity
Chatbots don’t just help with recruiting new employees. They can also help ensure current employees get their jobs done on a daily basis. So how exactly can artificial intelligence do this? Well, it can offer employees quick answers to questions—sometimes faster than a search engine like Google can! That’s because chatbots can focus on a particular industry, allowing them to specialize in certain topics so they grab important information within seconds, thanks to their access to email, documents, and integrated apps that include Skype and Slack.
One real-world example that might help you understand how chatbots boost productivity is Jane.ai. This tool was created for businesses to use, and one of the major companies using it is USA Mortgage. The point of this company giving Jane.ai a try was to provide mortgage employees quick access to information they need to facilitate loans. When employees can spend less time looking for critical loan information to process mortgages, they get far more done and save the company a lot of money.
That’s especially true in the mortgage industry, where it costs about $7,000 to process a loan, with about $5,000 of that going to human labor. If chatbots can reduce any of those costs by making the process more efficient, companies can save big. Not only do customers get their loans processed faster, but also employees can process more loans each day, so the productivity boost of chatbots like Jane.ai is a win for everyone.
Have you used chatbots in the workplace in any way, whether to improve company productivity, hire new employees, or simply get your own tasks done faster? Let us know how you make chatbots in the workplace work for you!
Here are more tips on getting more done at work: The 5 Biggest Productivity Challenges (And How to Overcome Them)
More sources on chatbots helping with productivity and recruiting at work:
8 Changes Chatbots Will Bring to the Workplace
The Complete Beginner’s Guide to Chatbots
7 Chatbot Use Cases That Actually Work