by Brian Fanzo | Oct 14, 2014 | Customer Service
We’ve all heard leaders, product managers or brands say that they need more feedback, maybe its feedback from employees or feedback from our customers or even feedback from their spouses. Okay maybe not spouse as I’ve been married 10 years and my wife...
by Brian Fanzo | Aug 29, 2014 | Customer Service
Although employee advocacy programs, social business solutions and digital marketing leaders talk about the importance of community are they willing to do what is necessary to establish a community or will they force managers to create networks and implement software...
by Daniel Newman | Jun 2, 2014 | Customer Service
We all know the statistic in one way, shape or form: It costs five, six or even seven times more to acquire a new customer than it does to retain one. While the actual cost difference between acquisition and retention may alter slightly depending on which study you...
by Daniel Newman | May 16, 2014 | Customer Service
You just finished your annual sales meeting and among the highest items of importance on your list was to attain new customers. While a terrific idea, it’s not a unique one. Just about every business leader has figured out that sales has changed a bit in the past few...
by Daniel Newman | Apr 16, 2014 | Customer Service
The world is moving so fast. You go to bed and things are one way only to wake up to something else. If you are a sales pro you know what I mean. Whether it is a changing deal, a new competitor or something that completely disrupts the market, we are in a changing...
by Daniel Newman | Feb 21, 2014 | Customer Service
All companies claim that customer support is a top priority, but how many are reinforcing these steps to create better experiences? An average customer experience may be worse than a bad one. If your company delivers a bad experience, at least it...
