It’s not just consumers that want personalized buying experiences. As smart technology becomes more pervasive in our personal lives, all of us are starting to expect the same type of personalized, frictionless shopping experiences in our business lives, as well. We...
Read More >>If CES is the biggest show for tech every January, NRF is the biggest show for all things retail. The National Retail Federation has held the show every year for more than 100 years, helping to address the most pressing topics in the retail industry. This year, those...
Read More >>It’s the biggest event in technology every year, and coronavirus isn’t strong enough to buck that trend. In fact, the pandemic may have served as major impetus for many of the developments at this year’s show as the global public struggles to adjust to a new normal at...
Read More >>Artificial intelligence, that old sci-fi villain, is making its presence felt across global industries. AI has allowed for automated processes ranging from manufacturing to customer service chatbots. Automation and AI are even driving marketing technology, allowing...
Read More >>Let’s face it: 2020 was a hard year. The only thing harder? Trying to chase 2020 with a new year filled with forced digital transformation, a quickly changing digital marketplace, and arguably just as much uncertainty as we’ve been facing for the last 12 months....
Read More >>Most of us can’t wait to call an end to 2020, for so many reasons. Still, January isn’t a magic bullet that will bring us back to the “good old days” of business. In fact, with the rollout of global vaccines for coronavirus expected to continue through summer 2021,...
Read More >>Working from home seemed like living the dream. Unfortunately, that dream came with a harsh reality check in 2020, as the pandemic forced offices to quickly switch to working remotely. The adjustment period was also fraught with worries over the global situation and...
Read More >>Even before the start of coronavirus, it was clear that digital transformation would change employee experience and the future of work. OECD research from 2019 showed that more than 30 percent of jobs could eventually be changed by automation alone. Enter COVID-19,...
Read More >>Just last month, I released a series of predictions for digital transformation trends in 2021. It’s something I do every year, but for 2021 I had to factor in perhaps the greatest global disruption I’ve ever seen: coronavirus. Interestingly, many of the trends I...
Read More >>According to FEMA reports, up to 60% of small businesses fail to reopen after a disaster event, with another 25% going under within the following 12 months. In most cases, this is due to not having a proper business continuity plan when disaster strikes. The struggle...
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