by Daniel Newman | Nov 1, 2017 | Collaboration, Technology
I’ve made no secret of my belief that customer experience (CX) is central to digital transformation. But I’m sure we’ve all experienced situations—maybe in the last week or two—where a company’s customer service felt more like an afterthought than a gung-ho mission....
by Daniel Newman | Jul 18, 2017 | Technology
I still remember orientation for one of my first jobs out of college. It felt like torture. Sitting in a stuffy room, reviewing boring company policies. As it turned out, both of those things were regular features of the company’s larger training protocol. It was an...
by Daniel Newman | Sep 4, 2015 | Technology
All work and no play makes Jack a dull boy. Well, not anymore. Gamification is the hot new trend many organizations are using to increase the level of employee engagement in the workplace. For the uninitiated, gamification means introducing game-thinking in non-game...
by Daniel Newman | Jan 14, 2015 | Social Media, Technology and Innovation
Futurist Faith Popcorn claimed that 70% of large enterprises are using some type of workplace gamification to incentivize their employees. Gartner has estimated similar numbers. With gamification of the workplace, or “enterprise gamification,” today’s companies seem...