by Daniel Newman | Nov 1, 2017 | Collaboration, Technology
I’ve made no secret of my belief that customer experience (CX) is central to digital transformation. But I’m sure we’ve all experienced situations—maybe in the last week or two—where a company’s customer service felt more like an afterthought than a gung-ho mission....
by Daniel Newman | Jul 18, 2017 | Technology
I still remember orientation for one of my first jobs out of college. It felt like torture. Sitting in a stuffy room, reviewing boring company policies. As it turned out, both of those things were regular features of the company’s larger training protocol. It was an...