by Daniel Newman | Sep 7, 2021 | Business and Leadership
What do you do when you run out of talent? That’s a problem now being felt especially in the tech industry, where a lack of skilled IT workers — especially in cloud field — could cause digital transformation to stall in its tracks. We all know that the recent pandemic...
by Daniel Newman | Jan 5, 2021 | HR Strategy
Even before the start of coronavirus, it was clear that digital transformation would change employee experience and the future of work. OECD research from 2019 showed that more than 30 percent of jobs could eventually be changed by automation alone. Enter COVID-19,...
by Shelly Kramer | Aug 27, 2018 | HR Strategy
I ran across an infographic in a Forbes article recently, exploring the 10 stats linking employee experience to customer experience. It really is a thing, you know—employee experience impacts customer experience, in more ways than you might realize. When companies...
by Daniel Newman | Jun 21, 2018 | Management
Change is just about the only thing we can count on in digital transformation. Disruption is coming at businesses from every direction in today’s ecosystem, and those companies who aren’t prepared to duck and weave to survive it won’t survive. Studies show that more...
by Eric Vidal | Mar 12, 2018 | Community, Customer Service, Management
In today’s data-driven business environment, engagement evaluation tools traditionally reserved for measuring customer engagement are being applied to performance management systems, succession planning initiatives, and change management strategies. Employees want...