by Daniel Newman | Apr 23, 2020 | Digital Transformation
There’s a lot more to IT than keeping the company online. At least, now there is. In the CX era, it’s no longer enough for IT teams to sit back behind firewalls and answer fix-it tickets for their teams. The changing role of IT in the CX era is one in which nearly 30...
by Daniel Newman | Apr 18, 2019 | Digital Transformation
Some companies think digital transformation is about efficiency—saving time and money, beating competitors to market, and wooing customers with fancy apps and tech bling. They’re wrong. As I’ve said for years now, digital transformation is about one thing: improving...
by Daniel Newman | Aug 15, 2018 | Digital Transformation
A few weeks ago, I outlined six pillars that are essential for successful digital transformation. This week, I continue the series by focusing on the important role leadership—specifically executive leadership—play in driving a company forward. Yes, in my view,...